Privacy Policy
New System Electrical
Last updated: 1 January 2026
New System Electrical is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services, contact us, or engage with us as a customer, supplier, or business contact.
This policy applies to all personal data processed by New System Electrical.
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1. Who We Are
Business name: New System Electrical
Owner: Joe Turner
Location: Southport, United Kingdom
Phone: 07950 523 424
Website: newsystemelectrical.co.uk
For the purposes of data protection law, New System Electrical is the Data Controller.
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2. What Personal Data We Collect
We may collect and process the following personal data:
Customers & Enquiries
• Name
• Address (including property addresses for works carried out)
• Email address
• Telephone number
• Billing and invoice details
• Electrical reports and certificates (e.g. EICRs, test results, schedules)
• Correspondence relating to enquiries, quotations, or works
Business & Compliance Records
• Site information relevant to electrical inspections and safety reports
• Landlord or managing agent contact details
• Appointment and access records
Website & Google Business
• Enquiries submitted via our website or contact forms
• Reviews left on Google or other platforms (publicly visible information only)
We do not collect special category personal data (such as health, ethnicity, or political views).
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3. How We Use Your Personal Data
We use personal data only where it is necessary and lawful, including to:
• Provide electrical services, inspections, and reports
• Prepare quotations, invoices, and certificates
• Meet legal and regulatory obligations (e.g. BS 7671, landlord compliance)
• Communicate with you about appointments, works, or queries
• Maintain business records and accounts
• Respond to enquiries and customer service requests
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4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
• Contract – where data is required to carry out agreed works or provide a service
• Legal obligation – to comply with electrical safety, accounting, and regulatory requirements
• Legitimate interests – for running our business, record-keeping, and responding to enquiries
• Consent – where you have explicitly agreed (e.g. marketing communications, if applicable)
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5. How We Store and Protect Your Data
We take data security seriously and use appropriate measures to protect personal data, including:
• Secure password-protected devices and systems
• Limited access to personal data
• Secure storage of digital records (invoices, reports, certificates)
• Reasonable physical security for any paper records
We do not sell, rent, or trade personal data to third parties.
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6. Data Sharing
We may share personal data only where necessary, such as:
• With accountants for tax and accounting purposes
• With certification bodies or scheme providers where required
• With landlords, managing agents, or responsible persons for compliance reporting
• Where legally required by a regulator or authority
All third parties are required to handle data lawfully and securely.
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7. Data Retention
We retain personal data only for as long as necessary:
• Invoices & financial records: typically up to 6 years (HMRC requirements)
• Electrical reports and certificates: retained in line with industry best practice and legal requirements
• Enquiry data: retained only as long as necessary to respond and follow up
When data is no longer required, it is securely deleted or destroyed.
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8. Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally possible)
• Object to or restrict processing in certain circumstances
• Request data portability
• Withdraw consent where consent was given
To exercise any of these rights, please contact us using the details above.
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9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
We would, however, appreciate the opportunity to resolve any concerns directly first.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.